We have been gone all week and I have not been able to update on one of the best examples of customer service that I have ever seen! I was checking my email while we were out of town and one was from dotmine.com- yes, the company that makes the amazing planner that I love so much. The lady from the company thanked me for all the years I had bought planners from them and then said she had read on my blog that I had recently been disappointed by my purchase. I was so embarassed!
She asked me which one I would like to replace the one that I have and she would send it to me. I was completely stunned! I quickly replied that I hoped I had not tarnished the company’s name- I thoroughly feel like it is my fault that I picked the wrong one. My point was that I needed to go in person so that I could see what I was getting. This email just once again shows how rock-solid this company is. I asked her if I could return the one I had at Borders and she told me to pass it on to some mom who might need a new one. So….
If you would like to have a brand new Familytime-mine planner (smaller size 🙂 ), leave a comment and I will mail it to you or hand it to you if I see you! The dates are from Aug 2010 to Dec 2011. You are going to love it!!